Question 1

How do I book a tour or activity?

Accepted Answer

Simply browse the available places and activities on our app, select your preferred date and package, and complete the booking by making a payment. You'll receive a confirmation with all the details.

Question 2

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), and various local payment methods through our secure payment gateway powered by Omise.

Question 3

Can I cancel or modify my booking?

Accepted Answer

Cancellation and modification policies vary by service provider. Please check the specific terms displayed on the booking page before confirming. You can manage your bookings from the 'My Bookings' section.

Question 4

How do I get a refund?

Accepted Answer

We currently do not offer refunds for completed bookings. Please review all booking details and the terms of each service provider carefully before confirming your reservation.

Question 5

Do you have a refund policy?

Accepted Answer

Tong A Travel does not currently have a refund policy. Please review all booking details carefully before confirming. We recommend checking the specific terms of each service provider before making a reservation.

Question 6

How do I contact customer support?

Accepted Answer

You can reach our support team through the Contact section in the app, or via phone and email listed on our contact page. We aim to respond within 24 hours.

Question 7

What languages does the app support?

Accepted Answer

Tong A Travel is available in 5 languages: English, Thai, Chinese, Arabic, and Russian. You can change your language preference in the app settings.

Question 8

Do I need to create an account to book?

Accepted Answer

Yes, you need to register an account to make bookings. You can sign up quickly using your phone number (OTP) or Google account.

Question 9

What happens after I complete my booking?

Accepted Answer

After booking, you'll receive a confirmation with your booking details. On the day of your activity, follow the instructions provided in the booking confirmation. You can view all your bookings in the 'My Bookings' section.

1.How do I book a tour or activity?

2.What payment methods do you accept?

3.Can I cancel or modify my booking?

4.How do I get a refund?

5.Do you have a refund policy?

6.How do I contact customer support?

7.What languages does the app support?

8.Do I need to create an account to book?

9.What happens after I complete my booking?